Parallels client install2/27/2023 ![]() ![]() Some participants had limited vision impairments, while others had mobility issues or limited hearing, so notification chimes or video audio, for instance, would need to be complemented with other methods of alerting users to system events. The team conducted participant testing via recorded teleconferences, engaging test participants with diverse impairments. Once automated, manual and screen reader testing was completed and the team engaged real-life users. (Screen readers render text and image content as speech.) Even though Jamf software supports the Apple platform exclusively, the team did not assume its system administrator users were on Apple devices all the time. The team next progressed to screen reader testing with both Apple- and Windows-based screen readers. For example, when tabbing from field to field (which mobility-impaired users often prefer to using a mouse), the tests demonstrated that hidden fields had been included in the tab order, resulting in a confusing user experience. The team conducted automated tests using web-based tools before progressing to manual testing and found that both testing methods were vital in pinpointing accessibility issues. Jamf product experts worked with Protiviti a blended team, first focused on core user journeys for five different Jamf applications. Rather than ignore the accessibility issues, Jamf took steps to own them and make necessary changes. “At Jamf, we believe it’s important to ensure our products are designed and coded to be inclusive of everyone,” said Deb Morris, Jamf’s Manager of User Experience Design. Accessibility reviews are often considered when public-facing websites want to ensure compliance with ADA regulations and Web Content Accessibility Guidelines ( WCAG), but they are also critical for assessing and improving accessibility and general user experience (UX) of any software applications. The organisation engaged Protiviti to conduct an accessibility review of its software. ![]() Jamf committed to improving the accessibility of its applications, understanding its diverse users’ needs and applying them to its product roadmaps. When customer feedback suggested there was work to be done to improve accessibility, Jamf leaders did not shy away. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a community of more than 53,000 customers, including those who are impaired. In fact, the Americans with Disabilities Act ( ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Please contact Profit Tools Customer Service if you require assistance preparing your workstation.Web application accessibility is critical to the ongoing success of any digital application. Users on tablets or mobile devices can download and install the Parallels client from the app store, enter the server name "", and use their hosted username and password to access the environment. If you have scheduler access and need to login to the scheduler session, select the Scheduler Account icon and enter the hosted credentials for the scheduler account provided by Profit Tools Customer Service. Select the Profit Tools icon and login with your Profit Tools credentials.Go to and enter your hosted username and password provided by Profit Tools Customer Service.You may also login with a web browser instead of using the Parallels client. ![]() *Parallels Client icon in the notification tray. If you need to create new shortcuts, right-click on the Parallels Client icon in the notification tray, select "Restore", and "Create Shortcut for All Visible Applications" to create desktop shortcuts on your computer for easy access. ![]()
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